I always tell new agents and even my clients that I learn at least one new thing from every transaction. With that said, after every closing, I should always have something new to share with the ActiveRain community.
After one of my closings last week I learned that home warranty coverage does not always begin on closing day even though the policy states that it does. My buyer had plumbing issues on move-in day. I was very proud that she remembered what I told her and called the warranty hot-line before the plumber. The warranty company promply told her that since it was after hours on Friday she would have to wait until Monday when they could contact the title company to verify that the check covering the warranty had been mailed out.
Needless to say I was on the phone immediately and was given the same hogwash. I then called the sales rep and was able to get this resolved. However, my client's sense of security in having that warranty has been severly shaken. This was a first for me. Not everyone will have issues move-in day, but now I know if they do, we will have to call the sales rep directly.
Time to use a new warranty company and let the current one know why. With the slow market they should be thankful for the business you sent them and show appreciation by not disappointing you and clients.
Time to use a new warranty company and let the current one know why. With the slow market they should be thankful for the business you sent them and show appreciation by not disappointing you and clients.
If you feel you have nothing to learn - prepare to be overtaken by the competition. Good Post.
So true, on my last transaction I learned that buyers who talk about the ex wife constantly might not be divorced after all. . . . . . So, if someone mentions an EX wife ask if he just calls her that or if he is legally divorced.
Anne Hensel